1. Introduction

Welcome to Regency Shutter & Shade's Privacy Policy. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details
• Email address
• Billing and payment information
• Home or business address for consultation and installation
• Phone number
• Preferences for window treatments

2.2 Non-Personal Information

We also collect non-personal information such as:

• Aggregate usage statistics
• Browser type
• Operating system
• Pages visited on our website
• Interaction with our online product catalog

3. How We Collect Information

We collect information through:

• Direct submissions via contact forms
• Consultation and estimate requests
• Online and in-store purchases
• Customer support interactions
• Website and showroom interactions
• Marketing and sales communications

4. Purpose of Data Collection

We use your personal information for:

• Providing custom shutter and shade consultations
• Processing product orders and installations
• Scheduling site measurements and installations
• Communicating about products and services
• Responding to customer inquiries
• Personalizing customer experience
• Sending promotional offers and design inspiration
• Maintaining customer records

5. Data Sharing and Disclosure

We may share your information with:

• Installation and delivery service providers
• Manufacturers of our window treatment products
• Payment processing partners
• Customer relationship management systems
• Legal and regulatory authorities when required

We will not sell your personal data to third parties without your explicit consent.

6. Data Security

We implement robust security measures to protect your data, including:

• Secure customer database management
• Encryption of sensitive information
• Limited access to customer data
• Secure payment processing systems
• Regular security reviews of our digital infrastructure

7. User Rights

You have the right to:

• Access your personal information
• Request data correction
• Remove your information from our records
• Opt-out of marketing communications
• Request a copy of your data
• Understand how your information is used

8. Cookies and Tracking

We use cookies and similar technologies to:

• Enhance website functionality
• Analyze website traffic
• Personalize content
• Improve online product browsing experience

You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are intended for homeowners and businesses. We do not knowingly collect personal information from children under 13.

11. International Data Transfers

Your data may be transferred and processed across our business systems. We ensure appropriate safeguards are in place.

12. Policy Updates

We may update this privacy policy periodically. We will notify you of significant changes via email or website notification.

13. Contact Information

For privacy-related questions or requests, please contact:

• Email: Kesia@regencyshutter.com

14. Effective Date

This privacy policy is effective as of December 27th, 2024

Last Updated: December 27th, 2024

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