Terms & Conditions

1. Introduction

Welcome to Regency Shutter & Shade. These Terms and Conditions govern your interaction with our company, including our website, showroom, and services. By engaging with our business, you agree to these terms.

2. Services and Products

2.1 Product Offerings

• Regency Shutter & Shade provides custom window treatment solutions including shutters, shades, blinds, and related accessories.
• All products are made-to-order and custom-measured for individual client specifications.

2.2 Consultation and Measurement

• Initial consultations are complimentary and non-binding.
• Professional measurements are conducted by our trained technicians.
• Measurement fees may apply for complex or multiple-location projects.

3. Pricing and Quotes

3.1 Pricing

• All quotes are valid for 30 days from the date of issue.
• Prices are subject to change without prior notice.
• Final pricing is confirmed at the time of order placement.

3.2 Additional Costs

• Installation fees are separate from product costs.
• Custom designs may incur additional charges.
• Taxes and shipping will be added to the final invoice.

4. Ordering Process

4.1 Order Confirmation

• Orders are confirmed only upon receipt of full payment or approved financing.
• A written order confirmation will be provided via email.

4.2 Customization

• Custom products are non-cancelable once manufacturing has begun.
• Design changes may incur additional fees and affect production timelines.

5. Payment Terms

5.1 Payment Methods

• We accept credit cards, bank transfers, and approved financing options.
• Full payment is required before product installation.

5.2 Financing

• Financing options are subject to credit approval.
• Financing terms and conditions are provided by our financial partners.

6. Delivery and Installation

6.1 Delivery

• Delivery timeframes are estimated and may vary based on product complexity.
• Standard delivery is 4-6 weeks for most custom products.
• Expedited options may be available for additional fees.

6.2 Installation

• Professional installation is recommended and available for an additional fee.
• Clients choosing self-installation assume full responsibility for proper mounting.
• We provide installation guides and support for DIY installations.

7. Product Warranty

7.1 Manufacturer's Warranty

• All products come with the manufacturer's standard warranty.
• Warranty details vary by product and manufacturer.
• Warranty does not cover damage from improper installation or maintenance.

7.2 Warranty Claims

• Warranty claims must be submitted within the specified warranty period.
• Proof of purchase and original documentation are required.
• Warranty is non-transferable.

8. Returns and Exchanges

8.1 Custom Products

• Custom-made products are non-returnable and non-refundable once manufactured.
• Minor variations in color or texture are not grounds for return.

8.2 Stock Products

• In-stock, unmodified products may be returned within 14 days of purchase.
• Products must be in original condition with all packaging.
• Restocking fees may apply.

9. Limitations of Liability

9.1 Product Liability

• Regency Shutter & Shade is not liable for:
  • Improper installation
  • Damage caused by environmental factors
  • Normal wear and tear
  • Modifications made by the client

9.2 Consultation Liability

• Design recommendations are advisory and not guaranteed to meet all client expectations.

10. Privacy and Data Use

• Personal information is handled according to our separate Privacy Policy.
• By using our services, you consent to our data collection and use practices.

11. Intellectual Property

• All design concepts, measurements, and custom designs remain the intellectual property of Regency Shutter & Shade.
• Clients receive usage rights for purchased products.

12. Dispute Resolution

12.1 Mediation

• Any disputes will first attempt resolution through direct communication.
• Mediation may be pursued before legal action.

12.2 Jurisdiction

• These terms are governed by the laws of [Your State/Jurisdiction].
• Any legal proceedings will be conducted in [Your Designated Jurisdiction].

13. Modifications to Terms

• Regency Shutter & Shade reserves the right to modify these terms.
• Updated terms will be posted on our website.
• Continued use of our services constitutes acceptance of new terms.

14. Contact Information

For questions regarding these Terms and Conditions:

• Email: info@regencyshutter.com

Last Updated: December 27th, 2024

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